Route change

Errors that can occur when changing routes.

Error Description	Resolution
There is no Risk Management Rule for the product:	It was not possible to find a risk management/logistics rule that fits the data sent to generate the AE. In this case, validate that the products reported on the trip are in the list returned by the sgrListProducts method. If necessary, the account manager should be asked to change the risk management rule.
The value of the cargo is greater than that allowed in the Risk Management Rule	It was not possible to find a risk management/logistics rule that fits the data sent to generate the AE. In this case, it must be validated whether the products reported on the trip are within the list returned by the sgrListProducts method. The total value of the trip must be within a management rule registered with Opentech.
Route does not exist or is not linked to the customer	To locate the desired route, the sgrListRoutes method is used. The method requires an origin and destination city, so you need to check that these have been entered correctly. If you can't find the route you need, ask your account manager for help.